Nalin Gupta
Founder of Cignara, AI Customer Support for Fortune 500-scale enterprises
Company
Nalin Gupta is listed as a founder of Cignara. Cignara automates the entire revenue cycle - sales and support - across voice and chat - for Fortune 500-scale companies. Companies like LG love us because of our ability to take personalized, agentic actions within their legacy IT systems, in a way that actively drives revenue increases (not just delivers CSAT).
Founder traction evidence
Public posts and activity attributed directly to this founder.
- LinkedIn
AI can handle millions of customer conversations—but only when the right data, workflows, and systems are in place. Most companies underestimate what it actually takes to make that work. This week on The Modern Customer podcast, Nalin Gupta, Founder & CEO at Cignara (YC P26) breaks down why AI in customer support isn’t plug-and-play—and what’s required to make it accurate and reliable at scale. We get into the foundation behind it: how organizations structure data, define workflows, and use continuous feedback to improve performance over time. If you’re thinking about AI in customer support, this is a more grounded look at what actually works in enterprise environments. 🎧 Listen to the full episode now! Learn more about Cignara at https://cignara.com/ …more
AI can handle millions of customer conversations—but only when the right data, workflows, and systems are in place. Most companies underestimate what it actually takes to make that work. This week on The Modern Customer podcast, Nalin Gupta, Founder & CEO at Cignara (YC P26)...
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Enterprises trust Cignara to automate their sales and customer support.
Enterprises trust Cignara to automate their sales and customer support. Super excited to be part of YC P26 batch.
- LinkedIn
An intern at a YC startup needed to extract SEC filings + earnings data for all Fortune 100 companies. He shipped it in 2 days using GPT-4.1 — and got a return offer. The agent: - Scrapes each company’s investor relations page - Pulls 10-Ks, 10-Qs, earnings slides, and transcripts - Syncs updates daily via API Teams of analysts. Custom pipelines. Replaced by one intern in 48 hours. The bar has changed. …more
An intern at a YC startup needed to extract SEC filings + earnings data for all Fortune 100 companies. He shipped it in 2 days using GPT-4.1 — and got a return offer. The agent: - Scrapes each company’s investor relations page - Pulls 10-Ks, 10-Qs, earnings slides, and...
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Releasing a beta version of our chrome extension that anyone can use to get personalized shopping consultation across any e-commerce brand.
Releasing a beta version of our chrome extension that anyone can use to get personalized shopping consultation across any e-commerce brand. You can ask - questions about a product you are browsing - get reviews and videos from reputed sources. - get personalized advice (It
- LinkedIn
Great evening connecting with leaders across the BFSI space and hearing where different organizations are in their agentic customer service journey. The conversations around AI voice, chat, agent assist, and next-generation customer experience were energizing. What’s becoming very clear is that the market is ready for a new standard in how companies serve, support, and engage their customers. The interest in Cignara (YC P26) Y Combinator continues to be incredible. We’re seeing firsthand how much demand there is for agentic customer service experiences that are faster, smarter, more personalized, and built for enterprise scale. Grateful for the conversations, the relationships, and the momentum. Excited for what’s ahead. 🚀 hashtag #Cignara hashtag #AgenticAI hashtag #CustomerExperience hashtag #BFSI hashtag #AI hashtag #VoiceAI hashtag #AgentAssist hashtag #EnterpriseAI …more
Great evening connecting with leaders across the BFSI space and hearing where different organizations are in their agentic customer service journey. The conversations around AI voice, chat, agent assist, and next-generation customer experience were energizing. What’s becoming...
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Hiring a Frontend Engineer for a part-time/freelancing contract position in India (remote). Assignment: Code this Figma design in React with pixel perfection. Details at https:// bit.ly/400aGEd Apply by Dec 20th (Friday) at midnight IST at https:// wingman.breezy.hr.
Hiring a Frontend Engineer for a part-time/freelancing contract position in India (remote). Assignment: Code this Figma design in React with pixel perfection. Details at https:// bit.ly/400aGEd Apply by Dec 20th (Friday) at midnight IST at https:// wingman.breezy.hr.
- LinkedIn
Over the past 30 years, I've watched wave after wave of technology promise to transform customer experience. Some did. Many didn't. The difference was never the technology itself. It was whether it solved a real business problem. Today, we're seeing the same thing with AI. Most conversations start with the technology. I believe they should start with the customer. Can AI actually resolve an issue? Can it follow business policies? Can it complete the work? Can it make life easier for both the customer and the employee? Those are the questions that matter. That's one of the reasons I agreed to become an advisor to Cignara (YC P26). Not because it's another AI company, but because I believe they're approaching the challenge differently. Much of the market is focused on creating better conversations. Cignara is focused on helping enterprises complete them by combining AI agents, human expert
Over the past 30 years, I've watched wave after wave of technology promise to transform customer experience. Some did. Many didn't. The difference was never the technology itself. It was whether it solved a real business problem. Today, we're seeing the same thing with AI. Most...
- X
Why doesn't ChatGPT suggest follow-up questions/prompts like Perplexity? It's a very low-hanging fruit, imo to increase engagement.
Why doesn't ChatGPT suggest follow-up questions/prompts like Perplexity? It's a very low-hanging fruit, imo to increase engagement.